We like to help people who smile and are polite more than they like to help people who are demanding and serious. It is our nature.
I was at a buffet by the scooped ice cream as a boy was trying to get the attention of the server so he could get some ice cream. “Hey Lady….Hey you…Hey, he was saying in a demanding voice.
The woman who naturally, wasn’t about to be ordered around by a twelve year old, pretended to be busy and hard of hearing. I stepped over to where the boy was and suggested to the boy that by saying please, thank you, and smiling, he was more likely to be helped, and more likely to get a little extra ice cream in the process. We all like a little more ice cream.
I politely called to the woman who could not ignore her two customers any longer. The little boy in a condescending tone asked the server for ice cream. Of course he was rewarded with a bowl containing the absolute minimum amount of ice cream the server could defend as a serving if the need arose.
This kid is a little slow on the uptake I thought to myself. He missed the idea of using good manners gets you farther than not using good manners. The boy walked two steps away, turned to me, smiled, and said, “Thank you”. Go figure! I bet he gets it right next time.
There are always at least two levels of service when you are the public and need someone to help you. The first level of service is when it is the other person’s job to help you. You get the minimum they have to do for you and keep their job. People do not like to be taken for granted and unless tipped or paid excessively, people working with the public do not put up with bad behavior and poor manners. They will do their best to put you in your place, or make your experience less than it could be
The second level of service is the service you receive when you use your manners, and respect the person who’s job it is to help you. When this happens someone who’s job it is to help you, is now happy to help you, because the interaction is taken to a higher level.
I always strive for the second level of service, how about you?