Customer Satisfaction and Cleanliness are not Disparate

Hello,

I dined at…with my wife last week. As usual we had a wonderful meal. My wife had…and I had…. As always, service was superb and the food cooked to perfection. The meal for me however was diminished by my view of the backs of the two booths.

I know with lighting dim, and shift workers in a rush, cleaning flat surfaces is a low priority. I attached a picture as it says more than words. I was facing the cooking area, so the location should be easy to find.

I wanted to bring this to your attention as I know you may wish to do a super clean before booth cleanliness comes to the attention of other customers.

We have been…customers since the eighties, and…has consistently set the standard for…not only in…, but also the state. No reason why…will not continue to lead.

Thank you,

Is cleanliness a lost art for a non fast food business?

Is cleanliness a lost art for a non fast food business?

 

 

 

 

 

 

 

 

 

 

 

 

 

I took this picture as I was not happy looking at smeared food and thought perhaps I should share my view with the restaurant. After a week or so I decided I paid enough for the meal and should not have to see smeared food.

I checked to see if the company had a website. They do and have an email address for leaving comments. As you read above, I left a comment. Notice in my email, I did not ask for anything. I was not looking for a free appetizer or free meal after they clean up the premises – thinking they did act on my email.

This is a quality oriented business and they take their product very seriously. So what’s the beef? At the least I expected some sort of non committal reply, stating they received my email/comment and would look into the situation.

Better yet would have been some sort of apology for having a customer, me in this case, looking at smeared food on the booth backs. Maybe we have been spoiled by chain fast food establishment cleanliness standards?

If this were a hamburger stand, or a family restaurant I would understand, stuff happens, and kids are creative. However, this is an adult oriented upscale dining establishment which charges accordingly. This was not fresh food on the booth backs.

On the other side. If I had sent an email saying what a great meal it was, how good the beer tasted, and the whiskey chaser for desert really hit the spot, would I have received a reply?

If you own or run a business, and take pride in your business, give your customers an avenue to provide you comments, you owe your customers who leave a comment the benefit of a reply. Lack of a reply is a disservice to the customer, and a detractor to the business. Much like having a employee bulletin board of policy that no one reads.