Tale of three national chain stores. I wanted one package of un-waxed dental floss. In two stores I found ten to fifteen types of waxed dental floss and no un-waxed dental floss. In the third store I found one package of un-waxed dental floss, but it was too thin for my needs.
I emailed two companies about their not carrying any un-waxed dental floss. The third store I emailed carried only one choice a store brand. In all three stores, the shelves were overflowing with waxed dental floss but void of un-waxed dental floss.
For what its worth, waxed dental floss is more smoke and mirrors according to my Dentist. Feels good, slides around easily, and does a poor cleaning job.
Un-waxed dental floss cleans better, but is less popular because it does not feel so good to use.
Check with your Dentist for confirmation and direction on what type of floss is best for you..
Store number one never responded. Store number two sent me a marketing email, that had nothing to do with lack of un-waxed dental floss. Store number three exceed all expectations. My email had been sent directly to the company CEO and sent down the chain. A phone call from the CEO’s direct report resulted in an effort to understand and fix the problem.
Wow, talk about a company that puts in some effort! Walmart was the company that responded by telephone over a paltry package of dental floss. Talk about customer service, and satisfaction. That is a five star response to me. What more could I ask for!
When it comes to customer relations, anyone can sell a product. When it comes to repeat costumers it boils down to satisfied customers. I could not have been any more satisfied than with Walmart’s timely response.